Title: Process Engineer for Mobile Architecture, Design, and Platform Team
Duration: 6 Months with possible extension
Work location: Mostly Remote - Need Onsite Only for Meetings, JAD sessions in Harrisburg, PA
Job Description:
· The selected candidate must have a compliant PATCH check
Key deliverables will be solutions that meet customer requirements for security, accessibility, and functionality.
· Conduct research to develop new and improved processes for delivery of services
· Communicate and support integration and implementation patterns and procedures for teams leveraging mobile platforms within the enterprise
· Design and plan workflow processes for efficient and excellent customer service delivery
· Conduct testing on the enterprise’s mobile platform solutions
· Monitor performance metrics and services using automation and manual processes to ensure operational excellence for the enterprise’s mobile domain
· Troubleshoot problems associated with mobile processes as they exist in the enterprise’s mobile domain
· Evaluate processes and technology to ensure compliance with industry standards, OA-OIT IT Policy, and EASM standards
· Provide estimates in effort and services costs to support the enterprise mobile domain
· Develop and support technology upgrades and regular support roadmaps for the enterprise’s mobile domain
· Conduct training, provide incident response, and offer guidance to a wide range of mobile customers including other development teams, infrastructure engineers, and mobile app users
· Review and recommend technical frameworks, technologies, and implementation patterns as defined by EASM Standards
· Develop and participate in creating detailed project documentation, including plans, design specifications, roadmaps, models, and technical interfaces
· Collaborate with other technical teams to define and support successful delivery of services and solutions
· Utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement enterprise systems, applications, and components
· Support enterprise product deployment and enterprise product validation activities
· Collaborate with the enterprise architect to maintain a standard SDLC process for all OA-OIT BSM mobile development teams
· Mentor OA-OIT team members on agency specific and industry best practices for processes and standards
· Participate and provide feedback in meetings, including daily standup meetings
· Provide regular status reports on assigned work to OA-OIT BSM COPA manager
Skills and Experience:
Required
- Knowledge of digital accessibility and disability inclusion
- Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
- Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility
- Knowledge of WCAG 2.1 AA requirements related to content authoring and production
- Knowledge of web technologies (e.g., HTML, CSS, JavaScript)
Required – 5+ years
- Experience working with development teams
- Experience testing and supporting responsive design web applications
- Experience testing and supporting Cloud hosted technology services
- Experience testing and supporting mobile applications
- Experience testing and supporting web services
- Experience in authoring system and technical documentation, diagrams, and other artifacts in support of customer service and delivery of technology solutions
Required – 3+ years
- Experience in development and delivery of training content and materials
- Experience in production support operations including triage, root cause analysis, and communications
Preferred – 1+ years
- Experience creating accessible content using plain language and clear and structured content, and providing alternatives as needed
- Experience creating content that reflects diversity and inclusion
- Experience using accessibility evaluation tools and frameworks (e.g., WAVE, Developer Tools, Accessibility Inspector)
- Experience using assistive technologies (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)
